Contours are super easy to open yourself. Pull the door trim by the window off. Use a flashlight and and look in the gap. You'll see a metal tab with a rod Attched near the latch. Use a metal rod or something to press down on the tab. You'll hear the door unlock.
I had the bolt that Terry is talking about shear off a while back and replaced it with a Ford bolt. I also had a diffrent bolt shear off just before Xmas here is a pic. I had to get the pin/bolt from Ford which took about a week. Is it common for the second bolt/pin to shear?